Refund policy

Return & Exchange Policy

We want you to love your purchase—but if something’s not right, we’re here to help.

🕒 Return Window

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

✅ Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition you received it (uninstalled, unused)

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

To initiate a return, email us at info@ampbility.com. Please note: Returns must be approved before being sent. Unapproved returns will not be accepted.

📦 Return Shipping

Once your return is approved, we’ll provide a prepaid return shipping label along with instructions for sending the item back to us. 

⚠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect, email info@ampbility.com right away with a brief description and photos. We’ll evaluate the issue and make it right—fast.

🔁 Exchanges

Need a different item? The fastest way is to return the item for a refund and place a new order.


For mounting bracket replacements, no return is required—we’ll ship out replacements at no cost once images of the product are received.

🚫 Non-Returnable Items

Some items are non-returnable:

  • Custom or personalized products

  • Hazardous materials (e.g., flammable liquids or gases)

  • Some sale items and gift cards

If you’re unsure whether your item qualifies, contact us at info@ampbility.com before starting a return.

EU Customers: 14-Day Cooling-Off Period

If your order is delivered to the European Union, you have 14 days from delivery to cancel or return your order—no reason needed. The item must be unused, in original packaging, and include proof of purchase.

💳 Refunds

Once your return is received and inspected, we’ll notify you of your refund status. If approved, the refund will be processed back to your original payment method within 10 business days minus the return shipping costs and a 5% processing fee


If it’s been more than 15 business days since your return was approved and you haven’t received your refund, email us at info@ampbility.com.